Terms & Conditions

Returns – we’ll keep this simple.

We are unable to offer returns. If there is a problem with your purchase we are happy to replace the product(s) or offer a full refund of the purchase. Please send an email to operations@belu.org stating the order number and product issue.

Dispatch and Delivery – we’ll get products to you as quickly as possible, for free and carbon neutral.

We dispatch orders by noon on the same day, any orders placed after this will be processed on the next working day. Our delivery is free and can take between 1-2 working days, it is usually fast but the current Covid crisis might have an impact on shipping times.

You can follow your order using your tracking number. Our deliveries are tracked at every stage, right through to delivery at your front door.