Frequently Asked Questions
If you’re after a quick answer to something, take a look at our FAQs. Have a browse and if you’re still wondering why not get in touch?
About Belu
We are a UK-based award-winning social enterprise that supplies mineral water, canned water and water filtration systems to hospitality venues and workplaces. Founded in 2002, our mission is to change the way the world sees water, using business as a force for good.
We give 100% of our net profits to WaterAid, the international charity that brings clean water, decent toilets and good hygiene to communities worldwide. Since 2011, we have given over £6.5 million to WaterAid, transforming more than 435,000 lives.
We are a social enterprise, which means we are a commercially operating business whose profits are entirely directed toward social and environmental impact. Belu Water is owned by The Belu Foundation, a registered charity, which ensures our profits flow to WaterAid.
No we are not a Bcorp, put simply, we are a business that thinks and does things differently. We could apply for B Corp status and we’re not against brands that do. It’s a good first step into moving the world towards a more sustainable future.
Our model goes beyond certification because it is built into how the business is owned, governed and run every day. We give 100% of our net profits to fund clean water projects through WaterAid. We are owned by a charity, the Belu Foundation, and our articles of association are aligned to the UN Sustainable Development Goals.
This means our purpose is not something we prove through a badge. It is written into how our business operates.
We work with WaterAid, Thames21, The Rivers Trust, the Blue Marine Foundation, and WRAP. These partnerships support clean water access, river restoration, marine conservation and circular economy practices aligned with the UN Sustainable Development Goals 6, 12 and 13.
We focus primarily on SDG 6 (Clean Water and Sanitation), SDG 12 (Responsible Consumption and Production), and SDG 13 (Climate Action), ensuring every product and partnership reflects our commitment to water equity and environmental responsibility.
We were founded in 2002 and began trading in 2004. We have been a pioneer in sustainable drinks and water filtration ever since, innovating glass, rPET, filtration and cans formats. We now have over 20 years experience within the drinks industry.
Mineral Water
Our mineral water is drawn from a dedicated source in the hills of mid-Wales, where it is naturally infused with essential minerals as it passes through ancient volcanic rock formations. It is sourced, bottled, and distributed entirely within the UK.
Our mineral water is available in light-weighted glass bottles made with a minimum of 35% recycled content, 100% recycled rPET plastic bottles, and 330ml aluminium cans made from at least 68% recycled aluminium. All formats are designed to minimise environmental impact and deliver a more purposeful solution.
No. We deliberately do not export our mineral water outside the UK. This decision is central to keeping transport-related carbon emissions as low as possible and maintaining a genuinely low-carbon supply chain.
Yes. We offer both still and sparkling mineral water, available in glass and rPET formats, suitable for restaurants, hotels, cafés, bars and corporate venues.
Our 330ml cans are BPA-free, made from a minimum of 68% recycled aluminium, and are fully recyclable. They are a lightweight, convenient format ideal for events, grab-and-go settings and cafés, and every purchase supports WaterAid.
The mineral content of Belu based on typical analysis mg/1 is:
Calcium: 64.5
Magnesium: 6.0
Sodium: 19.9
Potassium: 2.3
Sulphate: 52.4
Bicarbonate: 155.8
Chloride: 14.5
Dry residue at 180°C: 274.4
pH (at source): 7.7
Water Filtration
We offer both front-of-house and back-of-house filtration systems for hospitality venues and workplace water dispensers for offices. Our systems can provide chilled, ambient, sparkling and hot filtered water, with options to add custom branding and supply refillable bottles.
We supply, install and maintain the filtration system. The service includes regular servicing, call-out support, and a choice of payment models. We can also supply branded refillable bottles suited to your venue or workplace.
Yes. Filtration systems significantly reduce single-use packaging waste and carbon emissions associated with bottled water production and logistics. Switching to our filtration reduces reliance on single-use plastics and supports a venue’s ESG objectives.
Our filtration systems are used by restaurants, hotels, corporate offices, spas, bars, and contract caterers. Partners include The PIG Hotel, Kricket, Limewood, Corinthia, GSK, Zurich, and Depop, among many others.
Our mineral water is UK-only, but our filtration systems are available in the UK and Hong Kong , enabling international businesses to benefit from our sustainable water solutions.
As with all our products, 100% of net profits from filtration systems go to WaterAid. Choosing our filtration means your business directly contributes to bringing clean water and sanitation to communities around the world.
Sustainability
We have achieved a 80% reduction in CO₂ intensity (CO₂ per litre poured) since 2010. We have done this by sourcing and bottling entirely within the UK, using lightweight and recycled packaging, and moving from carbon offsetting to investing in nature-based solutions.
We are not currently carbon neutral. While we achieved PAS 2060 carbon neutrality certification in 2012, we have since moved away from conventional offsetting and instead invest in nature-based solutions in and around the UK, including the area near our Welsh water source, as well as river restoration and marine projects.
We use 100% recycled rPET for plastic bottles, light-weighted glass bottles containing a minimum of 35% recycled content, and aluminium cans made from at least 68% recycled aluminium. Over 127 million pieces of Belu packaging have been made back into new packaging through circular economy processes.
Yes. We’ve invested £140k into projects including river restoration with Thames21, work with The Rivers Trust, and marine conservation with the Blue Marine Foundation.
We design our operations around the circular economy, using recycled materials in packaging, ensuring all bottles are recyclable, and supporting UK-based recycling infrastructure. We follow PAS 808 principles to foster alignment across our supply chain and partner network.
We source and bottle our mineral water exclusively in the UK, use lightweight packaging to maximise transport efficiency, and partner with sustainability-focused organisations. We do not export mineral water internationally, reducing food and drink miles significantly.
Belu for Hospitality
We offer premium still, sparkling and filtered water alongside a genuine social purpose, with 100% of our profits going to WaterAid. Partnering with us allows hospitality businesses to serve great water while communicating real, measurable impact to their guests.
Yes. We can add custom branding to filtration systems and supply branded refillable bottles, helping venues maintain a premium, coherent guest experience while reducing single-use packaging.
Served with Purpose is our campaign celebrating hospitality and workplace partners, called Tastemakers, who are driving positive change while running successful purpose-led businesses. It includes a podcast, case studies and a wider community known as the Belu Collective.
The Belu Collective is our community of partner businesses, including restaurants, hotels, offices and venues, that share our values and collectively contribute to our impact through their purchasing decisions. Together, they amplify our social and environmental mission.
Choosing us directly supports UN SDGs 6, 12 and 13 through reduced packaging, lower carbon emissions and WaterAid funding. This gives venues credible, reportable sustainability impact to share with guests, staff and stakeholders as part of their ESG strategy.
You can contact us directly via belu.org or at [email protected], or call 0207 550 4100. Our team will advise on the best product or filtration solution based on your venue size, usage and sustainability goals.